Privacy
Policy

1. Introduction

This Privacy Policy explains how NEW LOOK collects, uses, and safeguards the personal data of its users and website visitors. We process your data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Serbia.

2. Data We Collect

  • Personal data: name, email address, phone number, company name, and other contact details needed for communication and contractual purposes.
  • Technical data: IP address, device and browser type, site interaction data.
  • Cookies and analytics data (see our Cookie Policy for details).

3. How We Collect Data

  • Directly from you: via contact forms, inquiries, and correspondence.
  • Automatically: through cookies and analytics tools
  • Indirectly: from partners/third parties, when necessary to deliver the contracted services

4. Purposes of Processing

We use your data to:

  • respond to inquiries and provide requested services,
  • maintain, improve, and develop our website and user experience,
  • comply with legal obligations and protect system security,
  • send news and offers only with your prior consent.

5. Where and How We Store Data

Data is stored on secure NEW LOOK infrastructure and processed in line with ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 27701:2019. We do not share data with third parties except when required to provide the service or by law.

6. Your Rights

You may request access, rectification, deletion, restriction, portability, or object to processing, and you may withdraw consent at any time.

Submit requests to: danijela.stankovic@m1.rs.

User Consent

By ticking the relevant checkbox in a form, you confirm that you have read and understood this Privacy Policy and consent to NEW LOOK processing your data in accordance with it. If you tick the marketing checkbox, you agree to receive occasional updates about our services. 

You can withdraw your consent at any time by clicking the unsubscribe link or emailing danijela.stankovic@m1.rs.

7. Data Security

We apply appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of data.

8. Policy Updates

We may update this Policy to reflect legal or operational changes. Last updated: 3 November 2025.

9. Contact

For any questions about data processing, contact: danijela.stankovic@m1.rs.